
1. How do I place an order?
To place an order, simply browse our website, select the items you want, and add them to your cart. Proceed to checkout and follow the instructions to complete your purchase.
2. How do I place an order? 2. Can I modify my order after I've placed it?
If you need to modify your order, please contact our customer service as soon as possible. We may be able to make changes depending on the status of your order.
3. How can I track my order?
Once your order has been shipped, you will receive a tracking number. You can use this number to track the progress of your shipment on our website or the shipping carrier's website.
4. How do I determine my correct size?
Please refer to our size chart on our website. We also provide detailed sizing information for each product.
5. What materials are used in your clothing?
We use a variety of high-quality materials, including cotton, linen, wool, and leather. You can find the specific material for each product in the product description.
6. Are your products made from sustainable materials?
Yes, we are committed to using sustainable materials whenever possible. We source our materials from suppliers who prioritize ethical and environmentally friendly practices.
7. What are your shipping options?
We offer a variety of shipping options to suit your needs. You can choose from standard shipping, expedited shipping, or international shipping.
8. How long does shipping take?
Shipping times vary depending on your location and the shipping method you choose. Please refer to our website or contact our customer service for estimated delivery times.
9. What is your return policy?
We offer a 3-day return policy for all eligible items. Items must be in their original condition, unworn, and unwashed. To initiate a return or exchange, please contact our customer service within 3 days of receiving your order. We will provide you with instructions on how to proceed.
10. Can I exchange an item for a different size or color?
Yes, you can exchange an item for a different size or color. Please contact our customer service to initiate the exchange.
11. What if the item I received is defective?
If the item you received is defective, we will cover the return shipping costs and provide a replacement or refund. Please contact our customer service to report the defect.
12. Will I receive a refund or store credit?
Refunds will be issued to the original method of payment. Store credits may be offered in certain cases.